eBay is the UK's number one e-commerce site with over 9 million unique visitors every month (Nielsen NetRatings, March 2004). On any given day there are millions of items for sale in thousands of diverse categories including antiques, toys, books, computers, sports, photography, automotive, tickets and travel, gaming, entertainment, and electronics, amongst many others!
eBay is the world's largest personal online trading community. eBay created a new market: efficient one-to-one trading in an auction format on the Web.
Individuals - not big businesses - use eBay to buy and sell items across thousands of diverse categories, including collectables, antiques, sports memorabilia, computers, toys, beanie babies, dolls, figures, coins, stamps, books, magazines, music, pottery, glass, photography, electronics, jewellery, gemstones, and much more. eBay users can find the unique and the interesting on eBay - everything from chintz china to chairs, teddy bears to trains, and furniture to figurines.
As the nation's favourite online marketplace, buyers are compelled to trade on eBay due to the large number of items available. Similarly, sellers are attracted to the abundance of buyers. At any one time there are more than 10 million items for sale live on the eBay site and more than 1 million new items every day from which users may choose. In the first three months of 2002, 5.6 million items were listed for sale on eBay UK alone.
eBay's Mission
eBay help people trade practically anything on earth.
eBay was founded with the belief that people are honest and trustworthy. eBay believe that each of their customers, whether a buyer or a seller, is an individual who deserves to be treated with respect.
eBay will continue to enhance the online trading experiences of all their constituents - collectors, hobbyists, small dealers, unique item seekers, bargain hunters, opportunistic sellers, and browsers. The growth of the eBay community comes from meeting and exceeding the expectations of these special people.
eBay - The History
eBay was conceived initially as a result of a conversation between Pierre Omidyar and his wife, an avid Pez collector (she currently covets a collection of more than 400 dispensers). She commented to Pierre how great it would be if she were able to collect Pez dispensers and interact with other collectors over the Internet.
As an early Internet enthusiast, Pierre knew that people needed a central location to buy and sell unique items and to meet other users with similar interests. He started eBay to fulfill this need.
Pierre launched eBay in September 1995.
eBay - Trust, Safety, and Privacy
The key to eBay's success is trust. Trust between the buyers and sellers who make up the eBay community. And trust between the user and eBay, the company.
eBay go to great lengths to provide their users with a safe, person-to-person online trading experience.
To dispel hesitancy sometimes associated with Internet commerce, eBay invented the industry's first electronic information exchange exclusive to one-to-one trading-the Feedback Forum.
Through eBay's innovative Feedback Forum, users can submit comments about their dealings with one another. In addition, eBay established SafeHarbour, an in-house customer support team dedicated to providing, to the very best of our ability, a safe trading environment, and protecting the eBay community against fraud.
eBay are able to do this thanks in large part to a dedicated team of customer support representatives. They provide 24-hour customer service seven days a week via email as well as live, real-time support on our two boards and through the eBay Café, eBay's online chat room. eBay's unparalleled customer service department has its finger on the pulse of the online community with constant monitoring and communication with eBay users.
In terms of online privacy, eBay display our TRUSTe-approved privacy statement, which clearly outlines how eBay protects users' privacy. In addition, eBay is a founding member of the Online Privacy Association, a cross-industry coalition to protect consumer privacy on the Internet.