Neopost is the No 1 supplier of mailroom equipment. Neopost's Auto Stamp is a revolution in cost effective convenience for up-and-coming businesses, at home or in the office. Day or night, you can always ensure you've got the postage you need. No more going out to buy stamps, or simply running out of stamps at a crucial time. Neopost is Europe's No.1 supplier of mailroom equipment. Royal Mail now offers all franking machine users a 1p discount off all first class mail. Auto Stamp allows customers to capitalise on this discount and add personalised slogans to their mail. Neopost make Europe's favorite range of franking machines, so whether you post 10 letters a day or 10,000 a week, it's simple to find the right franking machine for your business!

Neopost sell low volume franking machines - these are designed for small to medium companies, or those with several locations producing mail. Time and money saving digital inkjet franking machines. Neopost sell mid volume franking machines - these are developed for companies sending larger quantities of mail. Modular design ensures all mailing needs are catered for. And, Neopost sellhigh volume franking machines - these are designed for busy mailrooms. Modular mailing systems tailored to your specific needs.

Franking Machine Frequently Asked Questions

How Do I Pay The Post Office For Postage?
For Credifon machines, the credit is downloaded through a modem onto the machine via a telephone line. The customer can either pay by Direct Debit, a Bacs Payment or cheque. An account is held at Neopost for the customer and cheques are made payable to Neopost. For Credipac machines, the customer has a module, which is sent directly to the Post Office with a cheque for the credit amount required. The module is then returned to the customer and the customer loads the module into the machine.

What If I Print Too High A Value On The Frank?
If an amount value is too high, the postage amount can be re-claimed. The franking impression has to be taken into a Crown Post Office, and this will be refunded, minus a small handling charge.

What If I Printed The Wrong Date?
The postage amount should be set to zero, the date set to the correct date, and the item franked upside down with the correct date. The post office will then accept the item.

What If I Change Address?
Neopost have to be made aware of the change of address. Neopost in turn, then advise the Royal Mail, as they need to issue a new license to the customer as each franking machine has to be licensed to be used at a specific address. Also, if the machine has moved areas, Neopost have to arrange for a new postmark to be sent to the customer and fitted into the machine so it prints the correct postal town. There is a charge for this.

What If I Change The Name Of The Company?
Again, Neopost need to be made aware so Neopost can arrange for the license to be amended with Royal Mail. Also, if the customer has a slogon on their machine, and would like this changing, they would have to advise Neopost. There would be a charge for a new slogan.

What Happens When The Post Office Changes It's Postal Rates?
Neopost will automatically send Neopost customers who have scales a letter advising of the forthcoming rate changes. Neopost send their customers a Rate Chip a few days before the changes are due to take place. The customer has the option to refuse the chip, as some customers only use basic rates, i.e 1st and 2nd class inland mail, and some changes only affect Airmail for example. Each customer received one rate chip free, per contractual year (excluding Autostamp/AutoStamp and Autostamp Pro/AutoStamp PRO), otherwise they are chargeable.

What Happens To Any Credit In The Meter If I Change/Update The Machine?
If a customer changes or upgrades their machine and there is credit left, they will received a refund for this credit from the Post Office. The machine is de-commissioned, and the Crown Die is sent off to the Royal Mail. They then find out how much credit was left on the machine and refund to the customer in the form of a cheque.

Are Discounts Available From The PO According To The Amount Of Mail I Send?
If a customer spends more than £15,000 per year on postage, then the Royal Mail will collect their mail free of charge. There are other discounted services available from the Royal Mail, depending on volumes of mail. Customers are advised to ring Royal Mail Directly on 08457 950 950.

Autostamp Frequently Asked Questions

Can AutoStamp frank any postage amount on any item?
Yes, the postage maximum is more than you'll ever need at £99.99. AutoStamp will frank directly onto normal envelopes up to C4 size and onto special postage labels for use with any kind of parcel.

Can AutoStamp print a special message or my business logo?
Yes, you can order a slogan block for your message and/or logo as you wish. Using digital technology, you can even include a photograph alongside the frank!

How do I pay for postage?
You simply complete a direct debit mandate, so that you can pay Royal Mail for postage through the Neopost Credifon centre. Telephone calls from AutoStamp for re-credits are charged at the premium rate currently in force (£1.50 incl. of V.A.T.) per minute. Calls should not exceed one minute.

What happens if my AutoStamp goes wrong?
This would be rare but Neopost have got it covered. There's a Help-line that you can call to sort out any basic problems immediately but you should refer to the rental and purchase agreements for all your options.

What happens to my franked mail?
You have three choices. You select a convenient suitable post box to drop off your mail, take it to your nearest Post Office or it may be possible to arrange Royal Mail to collect it. Neopost will guide you through the process when you've ordered.