Virgin Mobile is one of the fastest growing mobile phone networks in the UK. Virgin Mobile will do our best to deliver to your door the very next day. If you're unhappy with your Virgin Mobile phone within 28 days of purchase Virgin Mobile will either exchange it or give you a full refund (not including airtime). Virgin Mobile are also committed to providing you with great service.

Why Virgin Mobile Are Different

You wanted a different kind of mobile phone service - so Virgin Mobile gave you:

• Value
• Choice
• Simplicity
• Fun
• Award winning service

You demanded a great deal - Virgin Mobile gave it to you straight up!

Now you want commitment on your terms. So here it is… the Pay Monthly contract. Read on to find out what makes it different.

Virgin Mobile Pay Monthly

Show off or money off

Pick a free phone. Then get another when your contract's up, and you sign up again, or money off your monthly bills - guaranteed.

Choose either:

• 12 month option - with a free phone and tariff over 12 months
• 18 month option - get the same great benefits over 18 months, but pay even less

Check out Virgin Mobile’s Pay Monthly contract

Virgin Mobile Pay As You Go - Keep It Simple

• Got mates on Virgin Mobile? Go for Virgin Mobile’s standard tariff. It'll give you low-cost calls and 3p texts
• Got mates on other UK networks? Grab a bundle. You'll get massively discounted calls and messages.
• You're free to change your bundle from month to month.
• There are six easy ways to pay with Virgin Mobile - including monthly payments by Direct Debit.
• There are no hidden catches with Virgin Mobile
• Best of all, with Virgin Mobile there are no strings attached. Plus, you can change the way you pay, any time you like.

Virgin Mobile - Award Winning Service And Great Rewards

Everyone loves great service, so that’s what Virgin Mobile provide. Virgin Mobile’s customer service is No.1 and our prices and deals offer great value.

Virgin Mobile wins Best Customer Service Award for 5th consecutive year at consumer awards (30/09/2005)

Virgin Mobile last night was crowned the king of customer service, winning the prestigious award for Best Customer Service at the Mobile Choice Consumer Awards 2005. This year marks the fifth consecutive year of victory for Virgin Mobile, which prides itself on its excellent customer service.

The customer service award, which was voted for by the public, was won on account of the fact that Virgin Mobile’s customer service ‘stood out above the rest’. In the Mobile Choice survey more than half of its customers were ‘very satisfied’, and in total 90% of Virgin Mobile’s customers were ‘very satisfied’ or ‘fairly satisfied’.

Mobile Choice Magazine commented: ‘It’s also to Virgin Mobile’s immense credit that it had easily the lowest percentage of customers complaining of poor customer service, just 4.2%’.

Tom Alexander, chief executive of Virgin Mobile, said: “Virgin Mobile takes great pride in offering excellent customer service, and this award is recognition that for five years in a row we have put our customers first, and we’re getting it right!

I’d like to thank all of the staff at Virgin Mobile for endless hard work in making Virgin Mobile justly famous for its excellent customer service, and the readers of Mobile Choice Magazine for their support.”