As the largest energy company in the UK, with over 15 million customers and an extensive product range, British Gas continues to be the first choice for customers home needs.

Committed to providing an exemplary service, British Gas launched its online home, in 2001 making access to British Gas’ products and services even easier. Designed to be the leading website for home needs in the UK, British Gas aims to provide an online home management service designed to help customers run their homes more smoothly.

Against the background of a highly competitive market, British Gas continue to be the first choice for millions of customers, highlighting the inherent strength in the British Gas and House brands. British Gas offer consumers an exceptional customer service experience that differentiates British Gas from other brands, making British Gas’ products and services very successful with consumers. British Gas also provide loans.

British Gas - Gas And Electricity

British Gas supply both gas and electricity to domestic customers across Britain. With no standing charges, online account management and British Gas’ new Free evening and weekend telephone calls package, all British Gas’ customers can benefit from their commitment to providing excellent customer service and value for money pricing.

British Gas - Central Heating Systems

Whether you are thinking of installing gas central heating or you would like to improve your existing system, British Gas can offer you the products, installation service and expert advice to suit your needs.

British Gas - Further Information

As well as providing customers with a choice of products they can suit to their lifestyle, British Gas are committed to providing the exemplary service expected from British Gas, including several exclusive online services.

Manage your British Gas bills online: - British Gas customers can experience the convenience of viewing and paying for bills online at any time of the day or night. What’s more, if British Gas customers choose paperless billing, they’ll save time, receive a discount and help the environment.

Moving home: - British Gas currently offer a dedicated service to assist British Gas home movers. As part of the service, home movers can make use of just one contact point to handle all enquiries. With one call customers can update each and every one of their British Gas accounts, from gas to burglar alarm support.

Contacting British Gas: – The British Gas website offers 24-hour, 365-day manned telephone lines, helpful when your boiler breaks down out of office hours.

The British Gas website is an online home management service designed to help you run your home more smoothly. British Gas are committed to providing the exemplary service you've come to expect from British Gas - quality, safety and affordability.

British Gas And Centrica

Centrica's vision is to be a leading supplier of essential services in its chosen markets, in order to maximise value to its shareholders.

In Great Britain it operates through consumer brands including British Gas and Onetel, known and trusted by millions of customers. Onetel is a Centrica business.

In October 2004 Centrica acquired Dyno-Rod and its related businesses, including Dyno-Plumbing, Dyno-Locks, Dyno-Kil and Dyno-Secure, an acquisition which helped to increase British Gas' portfolio of home services.

What areas are covered on the British Gas website?

Currently, the breadth of British Gas’ and Centrica’s combined expertise spans:

• all your domestic gas, electricity and telecoms needs
• personal loans
• DIY and a local tradesman directory
• home security systems
• and more besides…

So, whatever your domestic needs, British Gas has a growing portfolio of products and services to satisfy them. The British Gas website - it's where the experts live!

British Gas, the AES Code of Practice for Face to Face Sales and Energysure

British Gas are proud to be one of the first domestic energy supply companies to subscribe to Energysure. Energysure is an initiative that has been developed to set clear standards of good selling practices for those responsible companies subscribing to it. Energysure's objective is to promote best practice and drive the standards for energy selling. It does this by setting a clear framework of strict standards for the rigorous recruitment and training of energy sales representatives. The scheme, for the first time grants official, nationally accepted recognition and accreditation to energy sales agents - in both gas and electricity.

Energysure will be overseeing the implementation and adherence to the AES Code of Practice for Face to Face Sales. This sales code is a voluntary agreement between energy suppliers about how to conduct their face-to-face sales activities. Its aim is to provide consumers with protection from disreputable sales practices, and has been developed by energy suppliers in conjunction with energywatch, Ofgem and the government. The Code covers recruitment, training, sales and marketing material as well as conduct with consumers and has been created to ensure consumers are not misled or pushed into signing a contract with an energy supplier.

British Gas is committed to raising the standards of energy selling and is committed to Energysure. All British Gas’ sales representatives are approved to the Energysure standard and have earned the right to display their Energysure badge.

British Gas Website Commitments to Equality, Accessibility and Fairness

British Gas make every effort to ensure that the British Gas website is accessible to as many people as possible, in compliance with W3C (World-Wide Web Consortium) best practice accessibility guidelines.

British Gas - Corporate Responsibility

British Gas has a section dedicated to British Gas' schemes and initiatives relating to corporate responsibility. More information can be found on the British Gas corporate responsibility homepage.

British Gas are also committed to using clear, concise language that users find easy to understand and are the 34th website in the UK to achieve accreditation from the Plain English Campaign. British Gas are proud to be the first home services website to have secured an Internet Crystal Mark. For further details please visit the Plain English Campaign website.

British Gas would also like to let you know of the commitment to older and disabled customers by British Gas. If you are one of British Gas’ elderly customers, disabled or visually impaired, British Gas can add you to its Home Energy Care Register. This confidential register ensures that the special needs of all British Gas’ eligible gas and electricity customers will be taken into account.

Like all suppliers British Gas reports to the industry regulator, Ofgem, every three months on British Gas’ sales performance as required by Condition 48 of the Gas and Electricity Supply licences. This report includes information on the proportion of customers British Gas contacted to confirm that they were happy to proceed after they signed a contract with British Gas, and the percentage of customers who chose to cancel their contract after British Gas contacted them.

N.B. All references to British Gas apply equally to Scottish Gas in Scotland.